Refund policy
Our promise: 100% satisfaction. If something's wrong, we make it right. Full stop.
We make every item to order, so we don't do traditional “mail-it-back” returns for change-of-mind — but we will absolutely take care of you if there's an issue:
- Defect, misprint, damage, or wrong item? Email chitchat@banterwear.com within 30 days of purchase. We may ask for a quick photo (it helps our quality control catch the gremlin), and then in almost every case we'll ship a free replacement — no need to mail anything back.
- Don't want a replacement? Pick another item of equal value, or take a full refund — your call — within 30 days of purchase.
- Refunds go back to your original payment method. Banks move at bank speed once we issue it.
- Sizing: check the size chart on each product before ordering. Made-to-order means we can't restock a swap, but our satisfaction promise still has you covered if something's genuinely off.
We're not going to make you fight a chatbot for three rounds to get a $35 problem solved. Tell us what happened, we'll fix it. That's the whole policy.
Wrong-address reships and change-of-mind sizing are handled case by case — but we lead with generosity.
